Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of Handled AI (the “Service,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you don’t agree, don’t use the Service.

2. What the Service Does

Handled AI helps local service businesses capture leads, automatically qualify and score them with AI, and follow up by SMS and email. Some features (AI qualification, message drafting, ad performance reporting) depend on third-party providers listed in our Privacy Policy. AI-generated content (lead scores, drafted messages, marketing recommendations) is a suggestion, not a guarantee of accuracy — you’re responsible for reviewing it before you rely on it or send it to a customer.

3. Accounts, Trial, and Billing

You must provide accurate information when creating an account and are responsible for activity under it. New accounts start with a free trial; after the trial ends, continued access requires an active paid subscription, billed through Stripe. You can cancel anytime through your billing settings — a cancellation stops future billing but doesn’t retroactively refund the current billing period unless we say otherwise in writing.

4. Your Responsibility for Messages You Send

The Service lets you send SMS and email to people who have contacted your business (your “leads”). You are solely responsible for having the legal right to message each lead — including complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and any other law that applies to you. That means, at minimum: only messaging people who consented to be contacted this way, honoring opt-out requests immediately, and not using the Service for marketing to people who never contacted your business. We provide the tool; we don’t collect consent on your behalf, and we aren’t responsible for how you use it.

5. Acceptable Use

You agree not to use the Service to:

• Send unsolicited messages, spam, or content to anyone who hasn’t contacted your business
• Violate any applicable law, including telemarketing and anti-spam laws
• Send unlawful, abusive, deceptive, or fraudulent content
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service
• Resell or provide the Service to third parties without our written consent

6. Your Data

You own the information about your business and the leads you collect through the Service. We use it only to provide the Service to you, as described in our Privacy Policy. If you stop using the Service, you may request a copy of your data or its deletion by contacting us at support@handledintegrations.com.

7. Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied. We don’t guarantee the Service will be uninterrupted, error-free, or that AI-generated content will be accurate. You use AI-generated lead scores, message drafts, and recommendations at your own discretion and risk.

8. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including damages related to messages you send to leads. Our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months before the claim arose.

9. Indemnification

You agree to indemnify and hold us harmless from any claim, penalty, or expense (including legal fees) arising from your use of the Service to message leads without proper consent, or from your violation of any law or these Terms.

10. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, misuse the Service, or fail to pay subscription fees.

11. Changes to These Terms

We may update these Terms from time to time. We’ll update the “Last updated” date above; continuing to use the Service after a change means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of California, without regard to conflict-of-law principles.

13. Contact

Questions about these Terms? Contact us at support@handledintegrations.com.